Shipping policy

Shipping Policy

Last Updated: 12/02/2025

At CustomFurniture.Store, we take great care in crafting and delivering your custom furniture. Below are the details of our shipping process, timelines, and costs.

1. Order Processing Time

  • Since all our furniture is made to order, production time ranges from 4-8 weeks, depending on the complexity and material used.
  • Once the product is ready, it will be dispatched for delivery.

2. Shipping & Delivery Time

  • We offer shipping across India.
  • Delivery times vary based on location:
    • Bangalore & Nearby Cities: 3-5 business days
    • Other Metro Cities: 5-7 business days
    • Rest of India: 7-10 business days
  • We partner with reliable logistics providers to ensure safe and timely delivery.

3. Shipping Charges

  • Shipping charges will be additional and vary depending on the delivery location, weight, and size of the furniture.
  • The exact shipping cost will be calculated and displayed at checkout.
  • For bulk or large orders, we may offer customized shipping options. Contact us at [your email] for more details.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email or WhatsApp.
  • You can track your order status using the tracking number provided.

5. Shipping Restrictions

  • Delivery is not available to remote or restricted areas where logistics services are unavailable.

6. Damages During Shipping

We take great care in packaging, but in rare cases, items may get damaged in transit. If you receive a damaged product:

  1. Notify us within 48 hours of delivery.
  2. Share clear photos of the damage via email at [your email].
  3. We will arrange for a replacement or repair, depending on the extent of the damage.

7. Delayed Deliveries

  • Delivery delays may occur due to unforeseen circumstances like weather conditions, transportation strikes, or natural disasters.
  • If your order is delayed beyond the estimated time, we will keep you informed via email or phone.

8. Contact Us

For any shipping-related queries, reach out to us:
📧 Email: office@customfurniture.store
📞 Phone: +91 9108074228

By placing an order, you agree to our Shipping Policy.